Nadia’s Empire (Nadia’s Fura da Nono) – Policies
Address: Mab Global Estate, Karsana, Abuja
Contact: 09010842737
Website: www.nadiasfura.com.ng
Refund & Return Policy
At Nadia’s Fura Empire , we take pride in the quality of our fura and nono.
- Perishable products: Due to the perishable nature of our products, we do not accept returns or offer refunds for items once delivered.
- Exceptions: Refunds may be considered if:
- The wrong order is delivered
- The product is spoiled upon delivery
- Time frame for complaints: Customers must notify our rider immediately upon delivery if any issue arises.
Delivery Policy
We aim to deliver freshness and quality directly to your doorstep.
- Delivery Hours: 8:00 AM – 5:00 PM daily.
- Delivery Zones:
- Within AMAC: Delivered by our own riders when available
- Outside AMAC: Pickup or delivered via Bolt and other platforms
- Delivery Fees: Please check our detailed Delivery Information page.
- Address Confirmation: Customers must provide accurate delivery addresses and contact information.
- Disclaimer: Delivery may be affected by traffic, weather, third-party platform delays, or unforeseen circumstances.
| Delivery Zone | Coverage Areas | Approx Distance (km) | Own Rider (₦) | Bolt Delivery |
|---|---|---|---|---|
| Tier 1 – Nearby AMAC | Karsana, Gwarinpa, Life Camp, Jabi, Utako, Wuye, Kado | 0–10 km | ₦500 – ₦2,000 | Check Bolt platform |
| Tier 2 – Mid AMAC | Katampe, Katampe Ext., Karmo, Wuse 1 & 2, Garki 1 & 2, Apo, Durumi, Maitama, Asokoro | 10–18 km | ₦2,000 – ₦3,000 | Check Bolt platform |
| Tier 3 – Far AMAC | Central Business District, Kubwa, Lugbe, Airport Road axis | 18–26 km | ₦3,000 – ₦3,500 | Check Bolt platform |
| Outside AMAC | Bwari, Dutse, Veritas axis & other satellite towns | 25 km+ | Not Available | Check Bolt platform |
Payment Policy
- Accepted Payment Methods: Bank transfer or cash on pickup. (No cash on delivery)
- Payment Timing: Payment is required before order preparation begins.
- Order Confirmation: Orders are only confirmed once payment has been successfully received.
- Cancellations: Orders cannot be canceled or refunded after preparation has started due to the perishable nature of our products.
Privacy Policy
Your privacy is important to us.
- Information Collected: Name, phone number, email address, and delivery address.
- Use of Information: Information is used to process orders, arrange delivery, and for marketing/newsletters.
- Data Sharing: We do not sell customer information. It is only used for advertising purposes to improve service.
- Unsubscribing: Customers may opt out of marketing emails at any time.
Food Safety & Quality Policy
We are committed to delivering fresh, safe, and high-quality products.
- Freshness Assurance:
- Fura should be stored refrigerated in an airtight container and consumed within 5–7 days.
- Nono is best consumed within 2–3 days of preparation when refrigerated.
- Fura and nono should be kept separate and mixed only when ready to serve.
- Always check appearance and smell — if off, do not consume.
- Hygiene Standards: Our team adheres to best hygiene practices including handwashing, clean preparation surfaces, and proper refrigeration.
- Allergy & Dietary Disclaimer: Products contain millet (grain) and dairy (milk). Customers with allergies should consult their healthcare provider before consumption.
Cancellation & Order Changes Policy
Due to the perishable nature of our products:
- Orders cannot be canceled or modified once preparation has started.
- Customers are advised to ensure all order details are accurate before submission.
Contact Us
For complaints, inquiries, or assistance:
Phone/WhatsApp: 09010842737
Website: www.nadiasfura.com.ng